Related skills
json http sql rest apis meta marketing api📋 Description
- Provide timely, high-quality technical support to customers using the Smartly platform
- Troubleshoot and resolve complex technical issues, including bugs and performance concerns
- Act as liaison between customers, Product, and Engineering for clear communication and effective resolution
- Reproduce, analyze, and document bugs, ensuring accurate prioritization and escalation
- Manage critical customer escalations with urgency and clear communication
🎯 Requirements
- Strong SaaS technical support experience in a customer-facing role
- Troubleshooting and root cause analysis
- Hands-on experience with SQL and JSON
- Familiarity with REST APIs, HTTP, and web app architecture
- Clear bug reproduction, documentation, and escalation
- Availability to work Americas hours
🎁 Benefits
- Inclusive global culture with 750+ Smartlies across 24 locations
- Global impact on customers' success and business growth
- Health care, mental health support, holidays, and family leave
- Equity options, performance rewards, and competitive compensation
- Flexible hybrid workplace with remote work and up to 30 days abroad
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