Related skills
slack documentation apis📋 Description
- Provide technical support to customers via online chat, email and Slack
- Troubleshoot technical issues and provide timely solutions
- Assist with integrating Merge into customers' products
- Collaborate with engineering and platform teams to resolve issues
- Create and maintain help center guides and documentation
- Lay the foundation for a growing support engineering team
🎯 Requirements
- 2+ years in support, solutions, sales, or software engineering
- Experience with APIs
- Strong verbal and written communication
- Strong problem-solving skills
- Detail-oriented, goal-driven, and detail-focused
- Prior startup experience is a plus
🎁 Benefits
- 25 days PTO + 10 public holidays
- 100% covered health, vision, and dental insurance
- $200 one-time home office stipend
- Free dinner when working past 7p
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