Understand omni-channel tech for contact centers.
2+ years as a product support engineer.
Troubleshoot issues using logs and structured analysis.
IP networking, SQL, REST APIs, and Linux familiarity.
Collaborate with customers to implement solutions.
Experience with major contact center suites (Cisco UCCE, Amazon Connect, NICE, Twilio, Avaya, Genesys).

🎯 Requirements

2+ years' product support engineering experience.
Windows OS, MS SQL, IIS expertise.
Strong log analysis and troubleshooting skills.
IP networking, SQL, REST APIs, Linux.
Experience with major contact center suites (Cisco UCCE, Amazon Connect, NICE, Twilio, Avaya, Genesys).
Outbound contact center products experience a plus.

🎁 Benefits

Collaborative, team-first culture.
Opportunity to impact global customer experiences.
Five9 is an equal opportunity employer.
Inclusive, diverse team environment.

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