Related skills
powershell linux bash windows python📋 Description
- Engage with customers to provide technical assistance, troubleshooting, and best-practice guidance.
- Diagnose, reproduce, and resolve issues with agent connectivity, enrollment, patching, and endpoint management.
- Gather logs, validate defects, and submit actionable bug reports to Engineering.
- Collaborate with Engineering, Customer Success, Professional Services, and Product teams.
- Provide timely, accurate, and empathetic customer communication.
- Create and maintain knowledge base articles and runbooks to improve self-service.
🎯 Requirements
- 2+ years in technical support, IT ops, endpoint or SaaS support.
- Experience with Windows, macOS, Linux endpoints, updates, software installs, and deployments.
- Ability to read, modify, execute, and troubleshoot scripts in PowerShell, Bash, or Python.
- Familiarity with REST APIs, OpenAPI/Swagger, JSON payloads, and structured data.
- Networking and endpoint security basics (proxies, firewalls, SSL) and their effect on agent communication.
- Analytical troubleshooting; interpret logs, reproduce issues, and communicate next steps.
🎁 Benefits
- Equity for Full-Time Employees
- 401K Match
- Flexible PTO and generous sick time
- Health plans with employer contributions
- Company-paid disability and life insurance
- Home office stipend and internet reimbursement
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!