Related skills
sql python ruby typescript zendesk📋 Description
- Provide technical guidance to customers’ developers on API integration.
- Troubleshoot customer issues and escalate blockers to engineering.
- Develop internal tools to automate workflows not in the product.
- Design and help implement a knowledge base for customers.
🎯 Requirements
- 2+ years in a B2B customer-facing technical role.
- Experience partnering with engineering and giving feedback.
- Ability to debug and triage bugs and escalations.
- Explain technical product capabilities to customers.
- Experience writing scripts or tools using APIs; SQL knowledge.
- Strong written and verbal communication.
- Customer empathy and problem-solving mindset.
🎁 Benefits
- Early member of a support team; built processes from scratch.
- Startup experience and scaling a support team.
- Programming in TypeScript, Python, or Ruby.
- Experience with enterprise software that is business critical.
- Creating knowledge base articles and internal docs.
- Familiarity with ticketing systems like Zendesk, Front, or Pylon.
- We are an equal opportunity employer.
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