Provide second-line phone/email support to debug complex security and network problems.
Collaborate with Engineering to test and troubleshoot for customers.
Reproduce customer issues to verify problems and give feedback to Eng/Ops.
Document incident resolutions in the technical support database.
On-site Senior Technical Support Engineer role based in Wroclaw, Poland.

🎯 Requirements

1+ years of experience with networking.
Experience with MPLS, SD-WAN, or WAN optimization.
Ability to read packet captures.
Troubleshooting knowledge, design and implementation experience.

🎁 Benefits

Various health plans
Time off for vacation and sick leave
Parental leave options
Retirement options
Education reimbursement
In-office perks and more

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