Provide frontline phone/email support to debug complex security and network issues.
Collaborate with Engineering to test, troubleshoot and give product feedback.
Document incident resolutions in the support DB for actionable solutions.
Mentor teammates on advanced troubleshooting and contribute to training.
Analyze customer use-cases to inform product direction across the cycle.

🎯 Requirements

3+ years troubleshooting SSL, HTTP, and TCP/IP.
Experience with MPLS, SD-WAN, WAN Optimization.
Knowledge of SWG, Sandboxing, Firewalls, DLP, VPNs.
Strong ability to read and analyze packet captures.
Bachelor’s degree in a technical field or equivalent experience.

🎁 Benefits

Various health plans
Time off plans for vacation and sick time
Parental leave options
Retirement options
Education reimbursement
In-office perks, and more

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