Related skills
integrations json zendesk rest api webhooks📋 Description
- Own the Support Queue: triage and resolve integration issues for clients.
- Troubleshoot REST APIs, auth flows, JSON/XML data, and webhooks.
- Collaborate with Integrations Engineers to escalate with context.
- Support client onboarding: answer questions and review implementation.
- Document knowledge: write guides and FAQs to scale support.
- Monitor client health and flag recurring issues early.
🎯 Requirements
- 1+ years in tech support or junior integrations.
- API fundamentals: REST, OAuth, API keys, JSON.
- English and Spanish communication; Portuguese a plus.
- Customer-first mindset; detail-oriented.
- CRM/support tools familiarity (Zendesk/Jira) a plus.
- Bachelor's degree preferred.
🎁 Benefits
- Global, distributed team with ownership and impact.
- Fast-paced environment with rapid growth.
- Open, collaborative culture.
- Exposure to enterprise integrations.
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