Technical Support Engineer

📋 Description

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• Role overview: Technical Support Engineer in Customer Service team.
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• Hybrid role based in Escazú, Costa Rica; onsite three days per week.
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• Provide expert hands-on support from implementation through post-go-live.
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• Collaborate with global teams to deliver high-impact customer experiences.
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• Support the AI-driven cybersecurity platform and protect customers' data.
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🎯 Requirements

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• 2+ years troubleshooting SSL, HTTP, and TCP/IP.
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• Familiar with MPLS, SD-WAN, WAN optimization.
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• Knowledge of Internet and Security tech: SWG, Sandboxing, Firewalls, DLP, VPNs.
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• Strong ability to read and analyze packet captures.
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• Bachelor’s degree in a technical field or equivalent experience.
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• Experience providing front-line phone and email consultation.
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🎁 Benefits

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• Various health plans
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• Time off plans for vacation and sick time
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• Parental leave options
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• Retirement options
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• Education reimbursement
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• In-office perks, and more!
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