Related skills
hubspot salesforce outreach salesloft voip📋 Description
- Customer excellence: Provide prompt, empathetic support to resolve issues.
- Technical expertise: Debug and troubleshoot complex issues; escalate as needed.
- Meet KPIs: Maintain response times, resolution times, and CSAT targets.
- Proactively solve problems and advocate for customers; identify patterns.
- Cross-functional relationships: Collaborate with ENG, product, and CS teams.
- Teach and build knowledge: mentor teammates; grow a knowledge base.
🎯 Requirements
- 3+ years of Technical Support in B2B SaaS.
- Slack/live chat/email support experience.
- Real-time troubleshooting incl. video conferencing and remote access.
- Excellent written and verbal communication.
- Self-starter in a rapidly changing SaaS startup.
- Preferred: API troubleshooting; Salesforce, HubSpot, Outreach, Salesloft.
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