Own the execution of software version upgrades and new releases.
Manage and update SLAM-based maps to optimize robot navigation.
Configure site-specific parameters to optimize robot performance at customer sites.
Track and report trends in support requests, bugs, and failures to drive improvements.
Manage Tier 2 support tickets, ensuring a smooth customer experience.
Develop and maintain documentation, FAQs, and internal troubleshooting guides.

🎯 Requirements

Bachelor’s Degree in CS, Robotics, or related field, or equivalent experience.
3+ years of hands-on hardware and software troubleshooting experience.
Strong understanding of ROS, Python and/or C++, and Linux.
Ability to communicate technical information clearly, verbally and in writing.
Experience balancing multiple tasks and responding to emergencies.
Excellent written and verbal English communication with stakeholders at all levels.

🎁 Benefits

Locus Robotics is an equal opportunity employer.

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