Define and scale Finch's technical customer support.
Collaborate with product, engineering, sales, and developer success to refine Finch's value.
Manage issues and escalations to ensure developer satisfaction.
Investigate issues to identify root cause, symptoms, scope, and severity.
Become Finch API and product authority to drive wider usage.
Write code samples, tutorials, and technical articles for developers.

🎯 Requirements

Create, triage tickets and respond within 2 hours during work hours.
Work with the codebase; be responsible for L2 support within 3 months.
Handle L1 support within the first month.
Track recurring questions, generate reports, and write knowledge articles.
Reduce initial investigations to on-call engineering by 50% within 6 months.

🎁 Benefits

Health/Dental/Vision insurance
Unlimited vacation with minimums
Paid lunches
Wellness stipend
Education budget

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