Related skills
documentation customer support rest apis webhooks📋 Description
- Act as technical anchor for support operations.
- Own a healthy support queue; ensure smooth operation.
- Escalate complex connectivity challenges for Tier 1.
- Debug API logs and troubleshoot live network issues.
- Translate technical root causes into clear customer solutions.
- Feed insights to Product and Engineering.
🎯 Requirements
- 2-3 years in a technical role with customer-facing components.
- Comfortable with Postman to debug APIs; REST and Webhooks.
- Problem-solving mindset; comfortable investigating ambiguity.
- Strong communication skills with a technical background.
- Operational agility; own queue and prioritize urgent requests.
🎁 Benefits
- Competitive pay and stock options.
- Home office stipend and learning budget.
- Free phone and international data plan.
- Regular time in hubs with occasional travel.
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