Related skills
linux aws postgresql python google cloud📋 Description
- Hybrid Madrid: 4 days in-office, 1 day WFH; troubleshoot end-user issues.
- Verify and document issues and bugs for tracking/escalation.
- Manage incidents with stakeholders and dev teams.
- Collaborate with Software Engineering to establish support workflows and monitoring.
- Rotate shifts to cover support across time zones.
- Perform out-of-hours on-call for high-severity incidents.
🎯 Requirements
- Experience providing Level 2 (L2) support in a tech-driven environment.
- Strong problem-solving and technical troubleshooting skills.
- Software development experience, particularly with Python.
- English proficiency required.
- Familiarity with AWS and/or Google Cloud, and Linux admin is a plus.
- Knowledge of Salesforce Administration, Agile methodologies, Continuous Integration, PostgreSQL, and Observability.
🎁 Benefits
- Competitive salary and benefits package.
- Discretionary bonus based on performance.
- Training and certification for ongoing development.
- Open Source friendly culture and projects.
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