Related skills
azure sql grafana voip cisco📋 Description
- Interfacing with large priority customer accounts
- Work with Support and R&D globally for end-to-end resolutions
- Troubleshooting to minimize escalations
- Maintain high customer satisfaction with regular updates
- Documentation of all interactions in NICE Support System per SLA
- Travel to customer sites may be required
🎯 Requirements
- Bachelor's degree in Computer Science / Software Engineering
- 1-3+ years experience
- IT network and systems experience with server issues
- SQL database management
- Azure (104+ certification preferred)
- Excellent English verbal and written communication
🎁 Benefits
- NiCE-FLEX hybrid model: 2 days in office, 3 remote
- Exposure to executive leadership and investor relations
- Collaborative, global team with growth opportunities
- Equal opportunity employer
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