Analyze and resolve customer and internal tech support cases.
Use diagnostic tools and logs to identify root causes.
Collaborate with peers and engineers to create docs, scripts, and guides.
Escalate complex issues per defined procedures.
Contribute to internal knowledge base and support documentation.
Participate in training to enhance cloud support and troubleshooting capabilities.

🎯 Requirements

1–3 years of experience in technical or cloud support.
Basic understanding of SQL and log analysis.
Exposure to scripting (PowerShell, Bash).
Familiarity with REST/SOAP APIs.
Good communication and analytical skills.
Eagerness to learn and adapt to evolving cloud technologies.

🎁 Benefits

NiCE-FLEX hybrid model: 2 days in office, 3 days remote weekly.
Global company with internal career opportunities.
Collaborative, fast-paced, innovative team culture.

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