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robotics linux deep learning computer vision ai📋 Description
- Serve as first point of contact for inbound customer communications
- Troubleshoot and resolve issues with laser weeding equipment
- Gather diagnostic information
- Meet response expectations and deliver an exceptional customer experience
- Support Field Support Engineers and Sales in the field
- Contribute to knowledge articles, runbooks, FAQs
🎯 Requirements
- 2+ years in remote/telephone customer-facing service and support
- Creating and managing customer communication and tickets
- Ability to follow complex instructions both written and oral
- Solid relationship management, customer service and communication skills
- Hands-on technical troubleshooting in Linux environment
🎁 Benefits
- Fully paid medical, dental, and vision for you and dependents
- Flexible PTO
- 401(k) plan
- Life Insurance
- Long Term Disability
- Commuter Benefits
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