Related skills
nestjs node.js react mongodb typescript📋 Description
- Provide expert implementation support on Wix and WordPress.
- Diagnose and escalate bugs: reproduce issues and create clear bug reports.
- Deliver world-class support: respond to users with empathy and precision.
- Influence product development: share user feedback to shape features.
- Build our knowledge base: maintain public help desk and internal docs.
- Act as a product resource: be the go-to product expert for internal teams.
🎯 Requirements
- Excellent written and spoken English for our global user base.
- 2 years of experience in technical or client-facing support.
- Web basics: HTML, CSS, JS; comfortable with web development.
- Problem-solver mindset with strong analytical skills.
- Proactive and detail-oriented; takes initiative.
- High ownership; reliable and accountable.
🎁 Benefits
- 30 days off
- 100% paid telemedicine plan
- Home Office Setup Assistance
- English learning courses
- Relevant professional education
- Remote working
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