Provide expert implementation support across various web platforms (e.g., Wix, WordPress).
Diagnose and escalate bugs; reproduce issues and report findings.
Deliver world-class support with empathy and technical precision.
Influence product development by sharing user feedback during meetings.
Build and maintain a public knowledge base and internal docs.
Act as a product resource for other teams with product questions.

🎯 Requirements

Excellent English communication; flawless written and spoken skills.
2 years of experience in tech support or client-facing roles.
Understanding how the web works (HTML, CSS, JS); hands-on web dev.
Strong analytical problem-solver with curiosity.
Proactive and detail-oriented; takes ownership of tasks.
Bonus: curiosity; ability to explain analytics to non-tech audiences.

🎁 Benefits

30 days off
100% paid telemedicine plan
Home Office Setup Assistance
English learning courses
Gym or swimming pool
Remote working

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