Related skills
linux windows python jira zendesk📋 Description
- Join OPSWAT Level 1 support to troubleshoot customer issues.
- Manage ticket queue and ensure timely resolution; track status.
- Gather details, reproduce issues, and diagnose using internal docs.
- Assist customers with installation, configuration, and integration.
- Communicate clearly with customers via email, chat, and phone.
- Collaborate with Product Dev/Engineering/QA; contribute to knowledge base.
🎯 Requirements
- Bachelors degree in Computer Science, IT, or related field.
- 1-2 years of experience in technical support or IT service.
- Familiarity with ticketing systems (Jira, Zendesk, ServiceNow).
- Hands-on experience with Windows and Linux environments.
- Excellent English and Mandarin communication (written and verbal).
- Nice to Have: cloud computing (AWS/Azure/Google Cloud) and cybersecurity concepts.
🎁 Benefits
- Career growth and skill development opportunities.
- Exposure to cutting-edge technologies and products.
- Collaborative and dynamic work environment.
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