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javascript java docker python kubernetes📋 Description
- Learn Neo4j products and support processes (2-4 months)
- Handle customer support cases to build experience
- Become a Subject Matter Expert for the Field Engineering team
- Collaborate with Customer Success and Product teams to resolve issues
- Improve processes, tools, and the overall customer experience
- Share expertise with colleagues and customers as needed
🎯 Requirements
- Ability to handle urgent to minor support requests during business hours
- Establish solid technical understanding of Neo4j and how customers build apps
- Collaborate with teams to resolve customer issues completely
- Streamline and improve Neo4j's product offerings and the customer experience
- Know when to seek help and share expertise with colleagues and customers
- Communicate effectively with CTOs, management, developers and operations teams
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