Related skills
json sql jira zendesk rest apis📋 Description
- Role: Technical Support Engineer for customers and internal teams.
- Own and manage tickets from intake to resolution using Zendesk/Jira.
- Investigate platform issues, data discrepancies, and workflows.
- Document findings with root causes and resolutions.
- Provide timely updates to customers and internal stakeholders.
- Collaborate with Engineering, Operations, and Product teams.
🎯 Requirements
- 0-3 years in Technical/Production Support for SaaS.
- REST APIs, HTTP methods, and status codes.
- JSON payloads and API debugging (Postman/curl).
- SQL for data analysis and troubleshooting.
- Familiarity with AWS, GCP, or Azure and Zendesk/Jira.
- B2B SaaS experience; SLAs and escalation management.
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