Related skills
bgp routing vlan ccna jncia📋 Description
- Maintain knowledge of Megaport products, services, and policies.
- Provide hands-on technical SME support and complex troubleshooting.
- Escalate complex faults with clear context and urgency.
- Meet SLAs and drive CSAT targets globally.
- Deliver responsive multi-channel support to a global customer base.
- Document cases with thorough notes and knowledge sharing.
🎯 Requirements
- Significant experience in a similar support role (ISP/telecom/cloud).
- Strong networking concepts: routing, switching, VLANs, and BGP.
- CCNA or JNCIA (or equivalent) desirable with incident resolution.
- Experience with fibre optic networks and fault domains.
- Excellent written and verbal communication; clear customer updates.
- Able to work autonomously in a semi-remote, globally dispersed team.
🎁 Benefits
- Birthday Leave – paid day off.
- Generous training allowance + 5 study leave days.
- Collaborative, growth-focused team culture.
- Recognition programs (Legend and Kudos Awards).
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!