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datadog programming linux saas monitoring📋 Description
- Respond to client requests (phone/chat/tickets) and educate on the platform
- Develop relationships with Premier Customers to understand their environment
- Reproduce issues and explore Datadog's 600+ integrations
- Build documentation and knowledge base articles for various technologies
- Drive product conversations based on needs identified in client interactions
- Participate in routine health check meetings with Premier Customers
🎯 Requirements
- Experienced in multi-channel technical support at a SaaS company (5+ years)
- A tinkerer with some programming experience and a basic knowledge of Linux
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A decision maker but know when the decision should be escalated
- Have been in a Premium/Enterprise technical support role previously
🎁 Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture, able to join our Community Guilds and Inclusion Talks
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