Join Twilio’s Customer Support org to deliver billing support to Twilio customers.
Support customers 24/7; ability to work weekends/holidays as needed.
Work on messaging, voice, and email cases via chat.
Collaborate with Product and Engineering via Slack, Jira, and Snowflake.
File Jira tickets to report bugs and update internal knowledge base.

🎯 Requirements

4+ years of customer and/or technical support experience; social media exp preferred
Bachelor's degree or commensurate experience
Able to work independently with minimal supervision and in a team
Positive, can-do mentality with calm handling of time-sensitive issues
Clear and concise communication to technical and non-technical audiences
Excellent time management and prioritization under urgency

🎁 Benefits

Competitive pay
Generous time off
Parental and wellness leave
Healthcare
Retirement savings program
Offerings vary by location

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