Related skills
node.js javascript java python rest api📋 Description
- Support customers via phone/email/chat; resolve complex requests.
- Be Twilio API/SDK subject matter expert for customers.
- Identify adoption/upsell opportunities; connect to resources.
- Communicate complex concepts clearly; anticipate questions.
- Manage multiple channels and on-call shifts; meet SLA.
- Document interactions; escalate when needed; update knowledge base.
🎯 Requirements
- 5-7 years of relevant tech support experience.
- Proven experience as Technical Support Engineer or similar.
- Strong scripting skills: JavaScript/Node.js, Python, or Java.
- Experience with APIs/REST, HTTP, Postman or curl, Webhooks.
- Networking basics: VoIP, SIP, WebRTC, TCP/UDP, TLS/SSL.
- English fluency and on-call/shift availability.
🎁 Benefits
- Competitive pay
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings program
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