Related skills
hubspot salesforce outreach salesloft apis📋 Description
- Customer excellence: prompt, empathetic, clear support.
- Technical expertise: debug & troubleshoot across the platform.
- Meet KPIs: response and resolution times and CSAT targets.
- Proactively solve problems & advocate for customers.
- Cross-functional relationships: collaborate with eng, product, CS.
- Support, teach, and build knowledge base for users.
🎯 Requirements
- 3+ years in technical support for B2B SaaS.
- Experience via Slack, live chat, and email.
- Real-time troubleshooting incl. video conferencing and remote access.
- Excellent written and verbal communication.
- Self-starter in a rapidly changing SaaS startup.
- Proven ability to work independently and manage multiple tasks.
🎁 Benefits
- Remote role supporting PST customers.
- Early role shaping support operations.
- Build a robust knowledge base for scalable success.
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