Related skills
programming linux saas jira confluence📋 Description
- Engage with customers via ticketing, live chat, and screensharing to resolve requests.
- Reproduce technical issues and explore Datadog’s 600+ integrations.
- Contribute to product discussions with internal teams from client feedback.
- Train as a specialist in one or more Datadog product areas.
- Work from a Datadog office 3-5 days per week.
🎯 Requirements
- 2+ years of multi-channel technical support at a SaaS company.
- Experience with Zendesk, Jira, Confluence, or similar tools.
- Engineering background with troubleshooting or programming experience.
- Fluent in English and Spanish.
- Able to work a rotating schedule that includes weekends.
- Some programming experience and basic Linux knowledge.
🎁 Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program for in-house networking
- New hire stock equity (RSUs) and ESPP
- Continuous professional development, product training, and career pathing
- An inclusive company culture, join our Community Guilds and Inclusion Talks
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