Related skills
datadog linux saas jira confluence📋 Description
- Engage with customers via multiple channels to resolve issues.
- Reproduce issues and explore Datadog 1000+ integrations.
- Become demo certified and lead a three pillar demo to customers.
- Provide feedback to product teams from client interactions.
- Train as a specialist in one or more Datadog product areas.
- Work from a Datadog office 3-5 days per week.
🎯 Requirements
- 2+ years in multi-channel SaaS tech support.
- Experience with Zendesk, Jira, Confluence.
- Engineer with prior troubleshooting or programming experience.
- Self-motivated, detail-oriented, eager to learn.
- Client-centric, critical thinker.
- Some programming experience; basic Linux knowledge.
🎁 Benefits
- Best-in-breed onboarding
- Generous global benefits
- Mentor and buddy program
- RSUs and ESPP
- Ongoing professional development
- Inclusive company culture
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