Related skills
azure docker linux aws kubernetes📋 Description
- Engage with customers via ticketing, live chat, and screensharing to resolve tech support requests.
- Reproduce issues and explore Datadog’s 400+ integrations.
- Become demo certified and lead a three-pillar demo to customers.
- Participate in product discussions based on client feedback.
- Train as a knowledgeable specialist in one or more Datadog product areas.
- Work from a Datadog office 3-5 days per week.
🎯 Requirements
- 2+ years of multi-channel SaaS technical support experience.
- Kubernetes, Docker, cloud platforms (AWS, GCP, Azure), Linux.
- System administration and programming experience.
- Strong written and verbal communication skills.
- Client-centric, self-motivated, and detail-oriented.
- Tinkerer with programming basics and Linux knowledge.
- Able to work a rotating schedule including weekends.
🎁 Benefits
- Best-in-breed onboarding.
- Generous global benefits.
- Mentor and buddy program for networking.
- New hire RSUs and employee stock purchase plan.
- Continuous professional development and product training.
- Inclusive culture with Community Guilds and Inclusion Talks.
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