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node.js javascript sql rest voip📋 Description
- Support customers’ use of the Twilio platform across channels.
- Be the voice of Twilio and subject-matter expert on APIs/SDKs.
- Handle complex requests via phone, email, chat, or side channels.
- Identify adoption and upsell opportunities and connect customers.
- Collaborate with Product/Engineering via Slack and JIRA.
- Follow SLA targets and prioritize queue per channel.
🎯 Requirements
- 2+ years of Technical Support or similar experience.
- Full-Stack JavaScript with server-side Node.js and client-side skills.
- APIs, HTTP, and RESTful services knowledge.
- Basic SQL querying.
- SIP/VoIP/IP telephony troubleshooting experience.
- Excellent written and verbal communication.
🎁 Benefits
- Remote work with a global team.
- Competitive pay, generous time off, parental and wellness leave.
- Healthcare, retirement savings, and location-specific offerings.
- Opportunity to work with AI tools and automations.
- Travel about 5% for in-person connections.
- Values-driven culture and Twilio Magic, plus community impact.
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