Related skills
jira rest webhooks smtp ssl📋 Description
- Support customers using the Twilio platform to ensure best experience
- Act as Twilio's voice to customers and SMEs for APIs/SDKs
- Based in India; shift-based role with potential weekend work
- Assist customers' developers and partners to resolve complex issues
- Collaborate with Product/Engineering via Slack and JIRA
- Review internal KB and external resources to stay current
🎯 Requirements
- 3+ years experience with email infrastructure (MUA/MTA)
- RESTful APIs and cloud solutions experience
- SSL/TLS, SMTP; POP3/IMAP bonus
- TCP/UDP networking troubleshooting; SSL/TLS basics
- Strong written and verbal communication; explain tech to non-tech
- Tenet client-server protocol would be a huge plus
🎁 Benefits
- Competitive pay
- Generous time off and parental leave
- Wellness leave and healthcare
- Retirement savings program
- Location-based offerings vary
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