Support customers using Twilio's Programmable Messaging API.
Act as the voice of Twilio to customers and partners.
Explain complex issues to technical and non-technical audiences via phone, email, and chat.
Develop efficient workflows while following standard processes.
Collaborate with Product/Engineering via Slack; file Jira bugs.
Escalate and surface customer problems to improve processes.

🎯 Requirements

2+ years in a client-facing technical role, preferably REST API or enterprise software.
Firm understanding of technology stacks common to the Web ecosystem.
Functional knowledge of general-purpose programming languages.
Strong problem-solving and technical troubleshooting skills.
Ability to professionally address customer concerns and provide concise feedback.
Ability to de-escalate tense customer situations in a live environment.

🎁 Benefits

Competitive pay
Generous time off
Parental and wellness leave
Healthcare
Retirement savings program

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