Support customers using the Twilio platform and be the voice of Twilio
Act as SME for Twilio APIs and SDKs
Collaborate with customers' developers, architects, and support teams to resolve problems
Leverage experience troubleshooting QoS issues
Collaborate with Product/Engineering via Slack and file JIRAs for bugs
Stay current on industry shifts and surface customer pain points

🎯 Requirements

2+ years of Technical Support Experience
Full-Stack JavaScript support; troubleshoot server-side (Node.js) and client-side (JavaScript)
Strong understanding of Object-Oriented Programming
Basic SQL knowledge and query writing
Good understanding of APIs, HTTP and RESTful services
Experience with SIP, VoIP and IP telephony; strong communication

🎁 Benefits

Competitive pay
Generous time off
Parental and wellness leave
Healthcare
Retirement savings program
Location-based offerings vary

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