Have experience supporting technical customer queries.
Explain complex concepts clearly to build customer confidence.
Demonstrate technical competency and professionalism via email, phone, chat.
Document interactions, root causes, and resolutions to drive product improvements.
Provide product support across channels: phone, email, social, and chat.
Identify process improvements and escalation opportunities.

🎯 Requirements

Bachelor's degree or equivalent experience
3+ years in client-facing technical support (subscription/usage billing)
Understanding of common Web tech stacks
Functional knowledge of programming languages
Experience with Salesforce, QuickBooks, Zuora
Ability to de-escalate and prioritize under high workload

🎁 Benefits

Competitive pay and generous time off
Healthcare and wellness benefits
Parental leave and retirement savings
Remote-friendly with flexible work options

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