Work on messaging email cases from developers and brands.
Troubleshoot deliverability issues and debug customer code.
Guide customers via phone and chat to build their SMS app.
Collaborate with Product/Engineering via Slack; file Jira bugs; review knowledge base.
Surface customer problems with your manager for process improvements.
This role is remote and based in India.

🎯 Requirements

Bachelor’s degree or equivalent work experience.
2+ years in a client-facing technical role (REST API or enterprise software).
Firm understanding of technologies common to the Web ecosystem.
Functional knowledge of general-purpose programming languages.
Strong problem-solving and troubleshooting skills; ability to de-escalate customer situations.
Coding experience or familiarity with Jira or similar ticketing systems.

🎁 Benefits

Competitive pay.
Generous time off.
Parental and wellness leave.
Healthcare coverage.
Retirement savings program.
Benefits vary by location.

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