Related skills
slack jira apis rest api sms📋 Description
- Support customers using Twilio's Programmable Messaging API.
- Provide friendly, professional support via phone, email, and chat.
- Diagnose messaging deliverability issues and debug customer code.
- Collaborate with Product & Engineering via Slack.
- Log reproducible bugs in Jira and review knowledge bases.
- Develop efficient workflows while following processes.
🎯 Requirements
- Bachelor’s degree or equivalent experience.
- 2+ years in a client-facing technical role.
- Understanding of web tech stacks used on the Web.
- Functional knowledge of general-purpose programming languages.
- Strong problem-solving and troubleshooting skills.
- Excellent reading, listening, and writing skills.
- Ability to de-escalate tense customer situations.
🎁 Benefits
- Competitive pay and generous time off.
- Healthcare and retirement savings programs.
- Parental and wellness leave offerings.
- Remote-first work with global teams.
- Opportunities to contribute to Twilio Magic values.
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