Related skills
android sql ai ios apis📋 Description
- End-to-end ownership of issues, triage to resolution
- Support API integrations, logs, and SDK issues
- Communicate updates within SLAs to customers
- Collaborate with Eng, Infra, and Data Science
- Use logs/monitoring tools to troubleshoot
- Create and maintain troubleshooting docs
🎯 Requirements
- Bachelor's degree
- 3+ years in SaaS tech support
- US Citizenship required for federal work
- Experience supporting APIs and integrations
- Strong SQL skills for data queries
- Excellent communication and customer empathy
🎁 Benefits
- Hybrid work in SF
- AI-native tooling and automation
- Growth and learning opportunities
- Equal opportunity employer
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!