Technical Support Engineer 1 (Mexico City)

Added
14 days ago
Type
Full time
Salary
Salary not provided

Related skills

integrations linux saas customer service demos

๐Ÿ“‹ Description

  • Engage with customers via ticketing, chat, and screensharing to resolve requests.
  • Reproduce issues and explore Datadog's 600+ integrations.
  • Become demo-certified and lead product demos.
  • Participate in product discussions from client feedback.
  • Train as a specialist in one or more Datadog product areas.
  • Work from a Datadog office 3-5 days per week.

๐ŸŽฏ Requirements

  • CS/Engineering major or bootcamp graduate.
  • Active open-source contributions and community involvement.
  • Self-motivated, detail-oriented, eager to learn.
  • Client-centric, critical thinker.
  • Strong written and verbal communication.
  • Some programming experience and basic Linux knowledge.
  • Able to work a rotating schedule including weekends.

๐ŸŽ Benefits

  • Best-in-breed onboarding.
  • Generous global benefits.
  • Mentor and buddy program for networking.
  • New hire stock equity (RSUs) and ESPP.
  • Continuous professional development, product training, and career pathing.
  • Inclusive company culture with Community Guilds and Inclusion Talks.
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