Technical Support Engineer 1

📋 Description

• Provide excellent customer service to all customers, partners, and internal stakeholders when interfacing with them
• Follow all ticket SLA and notation departmental guidelines
• Become knowledgeable about Agiloft and products with which we integrate, such as Active Directory, Adobe Sign, Outlook, Word, Excel and Salesforce
• Take customer calls and manage the creation and submission of support tickets to track and resolve customer issues
• Assist in generating software licenses and overseeing the installation of licenses to ensure customers have the appropriate access to their software
• Perform routine server installations and refreshes following documentation to ensure maximum availability

🎯 Requirements

• 1+ years of experience in customer support, technical support, helpdesk, or a similar role, or equivalent.
• A customer-centric mentality; the ability to empathize, prioritize, and drive resolution for customer issues
• Excellent trouble-shooting and analytical skills; a desire to solve problems and make things work
• Strong verbal and written communication skills; comfortable with owning business communications via phone and email
• Ability to manage multiple tasks independently and as part of a team in a fast-paced environment
• High attention to detail and organizational skills

🎁 Benefits

• Medical, dental, and vision insurance
• Short-term and long-term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• 401(k) with company match