Interact with customers via ticketing, live chat, and screenshare to resolve issues.
Reproduce technical issues and investigate Datadog's 1000+ integrations.
Contribute to product conversations based on client feedback.
Train as a knowledgeable specialist in one or more Datadog product areas.
Work from a Datadog office 3 days per week.

🎯 Requirements

2+ years in multi-channel SaaS technical support.
Experience with Zendesk, Jira, Confluence.
Engineer with troubleshooting and some programming experience.
Fluency in Japanese (spoken & written) at business/native level.
Self-motivated, detail-oriented, and eager to learn.
Able to work rotating schedule including weekends.

🎁 Benefits

Best-in-breed onboarding.
Generous global benefits.
Mentor and buddy program for networking.
RSUs and ESPP for employee equity.
Ongoing professional development and product training.
Inclusive culture with Guilds and Inclusion Talks.

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