Related skills
data analytics fintech javascript saas sql📋 Description
- Analyze data on online transactions to inform Forter's AI decisions and fraud indicators.
- Explain AI model decisions to merchants via ticketing system and phone.
- Partner with Analytics to feed customer input to improve model precision.
- Educate customers about Policy Builder and help adopt robust policies.
- Oversee merchant business rules within the Forter model.
- Draft and publish knowledge base content for self-service answers.
🎯 Requirements
- 3+ years in data analytics troubleshooting in SaaS, software, or FinTech.
- SQL, APIs, and JavaScript experience.
- Ability to diagnose and resolve complex analytical issues.
- Strong interpersonal skills and customer-focused approach.
- Experience translating analytics for customers.
- Experience balancing multiple tasks and customer needs.
- A proactive, customer-first mindset with strong communication.
- Capable of working independently and leading a team to solve problems.
🎁 Benefits
- Hybrid work model: in-office 3 days/week near key hubs.
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