Related skills
etl sql excel zendesk xactly📋 Description
- Provide world-class support to customers.
- Monitor and triage new requests via Zendesk.
- Offer 1st and 2nd line support within SLAs.
- Collaborate with teams for complex requests.
- Update knowledge base with root causes and resolutions.
- Assist with Change Requests and implementations.
🎯 Requirements
- Passion for customer service with adaptable communication.
- Problem solver with broad troubleshooting methods.
- Experience in Sales Compensation industry.
- Familiar with databases, spreadsheets, large datasets (Excel, SQL, ETL).
- 4+ years in a similar role; ICM software preferred.
- Experience with ICM solutions like SAP Commissions, Varicent, Xactly.
🎁 Benefits
- Flexible working arrangements.
- Option to work from home or office.
- Employee equity plan.
- Global customers across multiple regions.
- Opportunity to work with senior leadership.
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