Technical Support Associate, EMEA (German Speaking)

Added
8 days ago
Type
Full time
Salary
Salary not provided

Related skills

javascript css html jira webflow

๐Ÿ“‹ Description

  • Deliver exceptional experiences to every Webflow user.
  • Assist customers in support queues with Zendesk, Zoom, Jira.
  • Document issues, report bugs, and collaborate for satisfaction.
  • Advocate for customers, guiding product improvements.
  • Collaborate with support, product, and engineering teams.

๐ŸŽฏ Requirements

  • Fluent German (spoken and written).
  • High-touch SaaS/tech support experience (email, phone, chat).
  • HTML, CSS, DNS, JavaScript, or advanced Webflow features.
  • Deep understanding of Webflow or similar tools.

๐ŸŽ Benefits

  • Equity (RSUs) for permanent employees.
  • Comprehensive medical, dental, and vision plans.
  • 12 weeks parental leave and extended leave options.
  • Flexible vacation and paid holidays; sabbatical program.
  • Wellness resources, mental health support.
  • 401(k) with employer match (US) and retirement support globally.
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