Added
less than a minute ago
Location
Type
Full time
Salary
Salary not provided
Related skills
payments technical support email phone chat📋 Description
- Deliver exceptional service and support to customers via telephone, email, and chats
- Meet service level and Interaction requirements set in place by management
- Gather information to determine issues by evaluating symptoms
- Diagnose and resolve technical issues with Shift4shop and Shift4 Payments
- Follow standard processes and procedures
- Identify and escalate priority issues per customer and company specifications
🎯 Requirements
- Strong customer service oriented attitude
- At least one year customer service experience
- At least one year Technical Support experience
- Ability to troubleshoot technical issues
- Ability to multitask and handle multiple interactions
- Excellent oral and written communication skills
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