Technical Support, Associate

📋 Description

• Deliver exceptional service and support to customers via telephone, email, and chats
• Meet service level and Interaction requirements set in place by management
• Gather information and determine the issue by evaluating and analyzing the symptoms and issues
• Diagnose and resolve technical issues involving Shift4shop, Shift4shop services, and Shift4 Payments
• Follow standard processes and procedures
• Identify and escalate priority issues per customer and company specifications

🎯 Requirements

• Strong customer service oriented attitude
• At least one year customer service experience
• At least one year Technical Support experience
• Ability to troubleshoot and process technical issues
• Ability to multitask and process different kinds of interactions at once
• Excellent oral and written communication skills