Deliver exceptional service and support to customers via telephone, email, and chats.
Meet service level and interaction requirements set by management.
Gather information to determine issues by evaluating symptoms.
Diagnose and resolve technical issues related to Shift4shop and Shift4 Payments.
Identify and escalate priority issues per customer and company specifications.
Accurately process and record call, email, and chat interactions.

🎯 Requirements

Strong customer service oriented attitude.
At least one year customer service experience.
At least one year Technical Support experience.
Ability to troubleshoot and process technical issues.
Ability to multitask and handle different interactions.
Excellent oral and written communication skills.

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