Related skills
customer support technical support b2b b2c ticketing📋 Description
- First point of contact for post-sale client interactions
- Receives inbound requests via tickets, emails, and escalations
- Manages the community portal and engages clients
- Analyzes semi-complex problems with limited oversight
- Owns resolution for standard requests (marketing, billing, ROI)
- Educates other departments on systems, tools, and processes
🎯 Requirements
- Fluent in English to advanced business level; additional languages are a bonus
- Exceptional communication from B2B or B2C client experience
- Not deeply technical, but eager to learn in a technical customer-support role
- Passion for delivering exceptional customer service
- Ability to prioritize and manage multiple priorities in a dynamic environment
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