First point of contact for all post-sale client interactions
Receives inbound client requests via tickets, emails, and escalations
Manages the community portal and engages clients to resolve questions and requests
Analyzes semi-complex problems and executes solutions with limited management oversight
Owns resolution for standard requests: marketing, tech troubleshooting, billing, ROI reporting
Maintains client loyalty by delivering exceptional client support

🎯 Requirements

Fluent in English to advanced business level; additional languages a bonus
Excellent communication with customers in B2B or B2C environments
Not deeply technical, but eager to learn in a technical, customer-support role
Strong drive to provide exceptional customer service
Ability to prioritize and manage multiple priorities in a dynamic environment

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