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crm customer support saas sql relational databases📋 Description
- Frontline support for Varicent SaaS solutions.
- Troubleshoot technical challenges and incidents.
- Collaborate with product and development teams to report bugs.
- Reproduce issues and guide customers to resolution.
- Maintain CRM records and ensure high customer satisfaction.
- Communicate clearly with customers and cross-functional teams.
🎯 Requirements
- 2+ years of relevant technical experience.
- Familiar with relational databases concepts.
- Proficient with SQL scripting.
- Experience with SaaS platforms (mandatory).
- Clear verbal and written communication for non-technical users.
- Ability to work cross-functionally in teams.
🎁 Benefits
- Remote work flexibility.
- Wellness programs.
- Annual time off.
- Training and development opportunities.
- Global, diverse team culture.
- Collaborative, supportive environment.
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